Contact information
Contact Us
If you have questions regarding hiking pole height adjustments, carbon fiber flex limits, replacement tip baskets, gaiter sizing, order status, shipping, or returns, our trail support team is ready to assist. We respond to all inquiries within 24 to 48 business hours.
| Store Name: | Slate Trek |
| Website: | slatetrek.sbs |
| Email: | support@slatetrek.sbs |
| Phone: | +61 457 292 901 |
| Business Address: | 14 Douglas Street, Mooloolaba QLD 4557, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is dedicated to corporate administrative operations only. Due to field equipment inspection workflows, composite integrity testing protocols, and dedicated warehouse receiving procedures, please do not dispatch returned trekking poles, gaiters, or parcel packages to this address without obtaining an authorized return warehouse address and an official RMA number from our support team first.